Topx game takes every member's privacy seriously. This Privacy Policy clearly outlines the types of data we collect, the purposes for which it is used, how we protect it, and your rights as the owner of that data. We are committed to ensuring your personal information remains safe and handled with full accountability.
How we handle your personal data transparently, securely, and responsibly
Topx game only collects personal data that is strictly necessary to provide our services. We do not request irrelevant or excessive information from our members in Malaysia.
All data collected by topx game is used solely for the purposes explicitly stated — account management, MYR transaction processing, and service improvement. There is no hidden use.
All data transmitted between your device and topx game's servers is protected by 256-bit SSL encryption — the industry's highest security standard, ensuring your information remains secure from any breach.
Topx game does not sell, rent, or transfer members' personal data to third parties for marketing or commercial purposes. Your data belongs to you — not to us.
You have the right to access, correct, download, or request deletion of your personal data from topx game's systems at any time. We make this process straightforward through 24/7 support.
The topx game Privacy Policy is built to the data protection standards of the online entertainment industry. We conduct regular reviews to ensure our practices remain current and relevant.
This Privacy Policy describes how topx game handles your personal data. By using the topx game platform, you agree to the practices described in this document. Please read it carefully. If you have any questions, we're here to help via support@topxgame.net.
Topx game ("we", "platform", or "topx game") is an online entertainment and betting platform operating under the domain topxgame.net, designed specifically for users in Malaysia. We offer services covering slots, Live Casino, blackjack, Poker, table games, football betting including the Malaysia Super League and EPL, as well as e-sports betting.
As a platform entrusted with the personal information of hundreds of thousands of members across Malaysia, we understand how much your privacy and trust matter. This Privacy Policy was written not merely to satisfy legal requirements, but because we genuinely believe every member has the right to know how their data is used.
This Privacy Policy applies to all information collected through the topx game website, mobile app (if applicable), live chat, email, and any other means of communication between you and topx game. It also covers data collected when you register, make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and when you play or place bets on our platform.
topx game has never and will never sell our members' personal data to any third party for marketing or commercial purposes. This is our promise to every Malaysian user who trusts our platform.
Topx game collects various types of data depending on how you interact with our platform. The following are the categories of data we may collect:
| Data Category | Examples of Information | Requirement |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Mandatory (KYC) |
| Contact Data | Phone number, email address | Mandatory |
| Financial Data | Deposit methods (TnG, GrabPay, FPX), MYR transaction history | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Games played, betting history, session duration | Automatic |
| Communication Data | Live chat records, support emails, feedback | Where applicable |
| Cookie Data | Language preferences, login status, analytics data | Automatic |
This includes information you provide when registering a topx game account, submitting an identity verification (KYC) application, or contacting our support team. This information is provided voluntarily by you and is essential for us to process your requests accurately.
When you browse or use the topx game platform, our systems automatically record certain technical information such as your IP address, device type, browser version, pages visited, and session duration. This data helps us detect suspicious activity and improve platform performance.
In certain situations, topx game may receive additional information about you from authorised payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks via FPX (Maybank2u, CIMB Clicks). This information is used solely to verify your identity and process your financial transactions.
Topx game collects your personal data through several different methods:
Topx game uses your personal data only for legitimate, specified purposes. We will not use your data for any other purpose without your prior consent:
Direct Marketing: If you agreed during registration, topx game may send promotional offers via SMS or email. You can withdraw this consent at any time by contacting our support team.
Topx game does not sell or rent your personal data. However, in certain limited circumstances, we may need to share your information with selected third parties:
We share only the minimum necessary data with service providers that support topx game's operations, including:
All third parties we work with are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than what has been agreed upon with topx game.
Topx game may disclose your personal data if required by Malaysian law, a court order, or a directive from a competent authority. In such situations, we will endeavour to notify you to the extent permitted by law.
In the event that topx game is involved in any merger, acquisition, or asset transfer, members' personal data may be transferred as part of that process. You will be notified in advance and your preferences will be respected.
Topx game invests seriously in security infrastructure to keep your personal and financial data protected at all times. The security measures we have in place include:
Important: While we implement industry-leading security measures, no online system can be guaranteed 100% secure. You also play an important role — please ensure your topx game account password is strong and unique, and never share your login credentials with anyone.
Topx game retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active member account data | For the duration of the active account + 5 years after closure |
| Financial transaction records (RM) | 7 years (audit & tax requirements) |
| Customer support communication logs | 3 years from the date of communication |
| Technical data & system logs | 12-month rolling |
| Non-essential cookie data | Until the cookie expires or is deleted by the user |
| KYC Documents | 5 years after account closure |
Once the retention period expires, your personal data will be securely deleted or anonymised from topx game's systems, unless a legal obligation requires it to be retained for longer.
As a topx game member and the owner of your personal data, you have the following rights, which you may exercise at any time:
You have the right to request a copy of the personal data we hold about you. topx game will provide this information within 14 business days of receiving your request.
If any personal data we hold about you is inaccurate or out of date, you have the right to request an immediate correction. You can update basic information through your account settings or by contacting our support team.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer needed for its original purpose. Such requests are subject to any applicable legal retention obligations.
You have the right to object to the use of your data for direct marketing purposes at any time. Once your request is received, we will immediately stop using your data for that purpose.
You may request a copy of your personal data in a readable, portable format (e.g. CSV or JSON) so you can transfer it to another platform if you choose.
Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
To exercise any of the rights above, please contact the topx game privacy team via email at support@topxgame.net stating the right you wish to exercise and your account details. We will process your request within 14 business days.
Topx game uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete, or block cookies. Please note that disabling certain cookies may affect the functionality of the topx game platform and your gaming experience.
The topx game platform is inappropriate and not permitted for individuals under the age of 18. We do not knowingly collect personal data from children or minors.
If you become aware that a child under the age of 18 has registered an account on topx game or provided us with their personal data, please contact us immediately at support@topxgame.net. We will take immediate steps to remove the information and close the account in question.
topx game applies age verification measures during the registration process. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing the betting platform.
Topx game reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each updated version will be published on this page with the latest revision date.
For changes deemed significant and material, topx game will endeavour to notify you via in-platform notifications or an email to your registered address. Continued use of the topx game platform after such changes take effect will be considered your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy page periodically to stay informed about how we manage your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how topx game handles your personal data, please reach out to us through the following channels:
When submitting a privacy-related enquiry by email, please include your topx game username (do not send your password) and describe your request clearly so we can assist you more efficiently.
This Privacy Policy was last updated on 1 January 2026. This version supersedes all previous versions of the topx game Privacy Policy.
Now that you know how topx game protects your privacy, create an account today and enjoy slots, live casino, blackjack, poker, and Sports Betting with complete peace of mind.
For individuals aged 18 and above only. Please gamble responsibly.